Castlerosse Hotel & Leisure Centre - Killarney, Ireland 

Just returned from a 3 day stay at the Castlerosse Hotel in Killarney with my partner and two children, I knew we were in trouble before we arrived when the hotel did not reply to any of my emails sent to confirm our arrival. When we did arrive we found the reception staff to be rude, impatient and unhelpfull, I had to carry two large suitcases down two flights of stairs myself while three members of staff looked on in amusement with no intention of helping. We had booked three nights stay with two evening meals, we had dinner in the restaurant the first night and it was like going back to the seventies menu wise, I will not go into details suffice as to say we ate out on the following nights. we had booked a family room but were given a triple room with a camp bed thrown in the corner, it was a tight squeeze. The decor of the whole place is drab and dated and considering what we paid it was a major let down. I should have known better really as i am originally from Kerry myself and I should have asked some local advice first before booking, my advice is that there are a lot of hotels in Killarney and try and get local advice if you can before booking, I know this is difficult if you are travelling from the U.S etc.