Hotel Altberlin - Berlin, Germany     

I made the reservation direct with the hotel that told me that a cancellation free of charge was possible till two days before my arrive. After I sent my credit card (10 days before I leave) to guaranty my reservation they informed me I couldn't cancel anymore and charged my credit card, so I had to pay the total ammount for 4 people before leaving Brasil!!! The hotel acomodations are ok, the breakfast is very good but people are not friendly and never give you your messages. I advise you NOT TO SEND THEM YOUR CREDIT CARD NUMBER!!!!

First We found cockroachs "on the bed". We asked for another room and they complaied and we even had to show the cockroach to the person in charge. Afteralls we got another room, quite noisy by the way. We treatment was very rude and breakfast was not very well. Having known all we spent the first night we very kindly asked to stay another two nights but changing the room. The person in charge was ok with the idea so the next day we asked for the number of the other room and she denied the question. So we have to argued with her and finally she accepted to do that. The other room was so quite nevertheless the shower was broken. Apart two people from the hotel the treatment was not very ok and they don´t resolve problems properly. I know quite well hotels in Berlin and the are usually clean, cheap and have nice people.