Mercure Hotel Berlin Tempelhof Airport - Berlin, Germany     

Staff was professional but not friendly - seemed robotic when they welcomed me. Website states it has free continental breakfast, wireless and transportation to the airport. It has the breakfast but it didn't come with my room. When I asked about why the wireless wasn't working I was told that it's no longer included in the price. The phones didn't work either. I mentioned that their website still has the wireless listed as an amenity. No response. I asked about the free transportation to the airport and was told that would be no problem. I needed to check out at 3:30 AM to catch my flight. When the cab arrived the driver wanted cash. I told him it was supposed to be free. He insisted it wasn't and was going to drive off. I convinced him to wait while I went back in to check. The staff member at the front desk asked how much he wanted and I told them. They wrote a note in German (which I don't read) and told me to give it to the driver. The driver became upset when he read it - they had promised to give him money later but it was less than what the trip cost. Since the meter had been running he would have been really short. I told him I'd pay the difference as I didn't want to miss by flight. On a positive note, the room was huge if that's important to you.

I stayed here for 4 nights whilst attending a conference at the Hotel Estrel (10 mins away in a taxi). The rooms were basic but comfortable and very clean. I had room service one morning which was ok, but nothing exciting! Hotel staff were very friendly. Handily there is a taxi rank just outside the hotel on the street. Took us maybe 15-20 mins to get into the centre of Berlin. My favourite bit was that they left me heart shaped sweets on my pillow on valentines night! If I was returning to Berlin, I'd happily stay here again.