Rowton Hall Hotel - Chester, United Kingdom     

Not happy at all! - We stayed here for one night for our friend's wedding in June 2008. The venue was nice, as was the wedding ceremony, the meal and the evening reception. HOWEVER - We were incredibly disappointed with Rowton Hall when we came to check out the following morning, after they double charged us for the room, an extra ?145! Our room had not been ready on time and when we went to the room it had not been cleaned and there was an ashtray full of cigarette ends on the table. My friend and I are both smokers and so later on in the day we went to the room to freshen up, and after checking that there were not any 'No Smoking' signs in the room, or in the guest information brochure or on the door, we had a cigarette in the room, as we fully believed we were able to. No member of staff had made us aware that the room was non-smoking and there were no signs anywhere. On checking out the following morning we were charged an extra ?145 - we challeged this and were informed that becuase we had smoked in the room it would not be able to be used for anyone else that night which is why they were charging us an extra ?145!! DESPITE the fact that they had let the room out to us the previous evening after someone had smoked in the room! We have written to the hotel several times stating our disappointment and requesting a refund but have not even had a reply which is totally unacceptable. It would appear that Rowton Hall are purposefully making extra money this way by purporsefully NOT putting any signs in the bedrooms (which I have since discovered is a breach of legislation). We were also very rudely dealt with by staff and I would certainly never return to this hotel. We were appalled by their treatment of us and their subsequent failure to refund our money or even respond.

I stayed at the hotel for the Easter weekend with my friend and we had a lovely weekend and I thought I would treat my partner to a visit. We stayed this weekend and had a fantastic. There was a wedding on and the hotel had a wonderful atmosphere full of fun and excitment. We were allocated a room on the second floor so we were not disturbed by the noise and we were not affected, I would not have minded if there was a bit of noise as I am hopefully going to get married soon and I want my day to be as special as the bride and grooms was on this occassion. We dined in the Langdael restaurant from the a la carte menu, which was fantastic and aslo had a few extra little courses which was a nice surpirse and the wine list was great as it complimented the dishes which we selected. The following morning after breakfast we took a leisurely swim and I booked the double treatment room as surprise and this rounded our weekend off perfectly. I love this hotel and who knows I might even get married there!!!