The Astor Hotel - Plymouth, United Kingdom 

This hotel was the worst hotel I have ever stayed in, in my life. After reading the website that quotes it as 'luxury' we took a chance and booked it over the phone. When we got there I was shocked at the state of it, it's in depserate need of reburbishment, it has NOT been recently refurbished as it quotes. The first room we were given smelt of stale smoke, had a smashed window, and an ancient avacado bathroom suite with brown tiles, not what you expect for a refurbished room. We quickly complained and were moved to a different room that smelt better but was so small you couldnt walk around the bed! We went to a gig and when we returned were looking forward to a night sleep. However I was so disappointed with the room I didnt feel comfortable sleeping in it. Then we were woken by people getting rather intitmate in the room next door, the walls are like paper. The final straw was when after we had locked our door a drunken man walked in. THE LOCK FAILED. We ended up leaving at 2am! for a 2 hour drive home. I have now written 3 letters, 4 e-mails and numerous phone calls to try and get a refund or part refund and have been ignored! The staff are incompetant and do not care once they have your money. Please avoid this, they do not deserve your money. Try holiday inn or travelodge. Astorhotel deserves to go down!!

We had our wedding ceremony and reception at the Astor and stayed there for two nights prior to departing on our honeymoon. I have read with interest the previous reviews of this hotel and I must disagree. The wedding suite that we stayed in was superb and none of our guests had any complaints at all with their rooms (we had a total of 10 rooms). I must make special mention to the staff who were for more friendly and attentive than many we have encountered in British hotels. There was eveidence of refurbishment work going on and maybe we only saw the newer rooms, but based on this we were delighted with everything about the Astor.