Novotel Praha Wenceslas Square - Prague, Czech Republic 

"great facilities in good location"
Posted: Mon, Nov 23 2009
Spent some time looking for a Good standard Hotel in Prague for our first visit. This was a family with two teenagers and a gran. whilst intially looking for a 5 star the Novotel 4* was a great choice providing pool facilities which we wanted as this was a winter visit. Great city and this hotel was a pefect location for the trams/underground. The staff were extremely helpful, friendly and efficient. The Hotel pool, jacuzzi, sauna was its best feature. Modern and very relaxing after a day's sight seeing. Reasonable hot buffet which kept two teenagers happy. Never tried an evening meal as we ate out and the well reported-on mexican Restaurant across the road was perfect for the first night although very smoky !! however this is a Prague thing. Definately recommend the Novotel.

Novotel Prague
Posted: Sat, Nov 01 2008
This hotel is clean & comfortable. But very much over-priced for the size & style of the rooms. Likewise parking, meals & drinks were very expensive - and not reflective of the value received. I would recommend finding a hotel with breakfast included in the tariff; or plan to eat all meals out. The hotel is not quite as centrally located as the descriptions would suggest; but the tram ride to Old Town is easy enough. Trams are frequent and you get to see the City on the way. It's about a 30 minute walk to Old Town.

Novotel Prague
Posted: Sat, Oct 18 2008
This hotel is clean & comfortable. But very much over-priced for the size & style of the rooms. Likewise parking, meals & drinks were very expensive - and not reflective of the value received. I would recommend finding a hotel with breakfast included in the tariff; or plan to eat all meals out. The hotel is not quite as centrally located as the descriptions would suggest; but the tram ride to Old Town is easy enough. Trams are frequent and you get to see the City on the way. It's about a 30 minute walk to Old Town.

Do not stay here despite their guarantee!
Posted: Wed, Sep 24 2008
Be aware: the Ibis 15-minute Satisfaction Guarantee was created to ensure your Ibis experience stays hassle-free. Our pledge is clear and simple: - 15 minutes is the maximum amount of time we give ourselves to provide a solution to any problem you experience that we are responsible for. And, if we can't fulfill this guarantee, your room is on us! Now, that's a great benefit! - They will not make you aware of this and it was a 3 month fight for them to fulfill their "promise"!! Not only did we discover a 12 inch tear down the middle of our bottom sheet, it came with pubic hairs!! There was dust and long black hairs in the bathroom and shower stall. Depsite leaving the towels on the floor - (we walked on them), they were hung up to be reused when the room was made up and the glasses we'd used were exactly where we'd left them on the desk. The staff were rude and the overpriced breakfast bar was very poor quality. The room quality even clean, does not live up to the expense of the room rate. Circumstances did not allow for a change of hotels at that time. To make up for this, months later, we were offered a voucher for Weekend complimentary stay (double room incl. breakfast) upgrade service (balcony room and VIP treatment) and entrance to the Health Club (fitness, swimming, Jacuzzi, pool, 2 saunas). We had to decline as a quick trip to Prague from Manitoba, Canada was out of the question. But we did get a mot of the price of the night's rate refunded. My tip - there are many much nicer hotels than this one to choose from!!

Do not stay here despite their guarantee!
Posted: Tue, Sep 23 2008
Be aware: the Ibis 15-minute Satisfaction Guarantee was created to ensure your Ibis experience stays hassle-free. Our pledge is clear and simple: - 15 minutes is the maximum amount of time we give ourselves to provide a solution to any problem you experience that we are responsible for. And, if we can't fulfill this guarantee, your room is on us! Now, that's a great benefit! - They will not make you aware of this and it was a 3 month fight for them to fulfill their "promise"!! Not only did we discover a 12 inch tear down the middle of our bottom sheet, it came with pubic hairs!! There was dust and long black hairs in the bathroom and shower stall. Depsite leaving the towels on the floor - (we walked on them), they were hung up to be reused when the room was made up and the glasses we'd used were exactly where we'd left them on the desk. The staff were rude and the overpriced breakfast bar was very poor quality. The room quality even clean, does not live up to the expense of the room rate. Circumstances did not allow for a change of hotels at that time. To make up for this, months later, we were offered a voucher for Weekend complimentary stay (double room incl. breakfast) upgrade service (balcony room and VIP treatment) and entrance to the Health Club (fitness, swimming, Jacuzzi, pool, 2 saunas). We had to decline as a quick trip to Prague from Manitoba, Canada was out of the question. But we did get a mot of the price of the night's rate refunded. My tip - there are many much nicer hotels than this one to choose from!!