Barcelo Praha - Prague, Czech Republic 

Do not stay here!
Posted: Thu, Jul 24 2008
I rarely write bad reviews- but this place deserves it. The Barcelo chain is supposed to be fairly high end. THIS PLACE IS NOT HIGH END!!!!!!!!!! It is poorly located. There is a 10 minute (brisk) walk to the metro and then 10 minutes on the metro to the city center. Please look at google earth and you will see it is a 1/3 mile walk to the metro! After 12 days of living out of our suitcases, we decided to upgrade our room to a suite. THAT WAS A WASTE! The A/C filters were so dirty, I got a sinus infection that 5 days later is still not cleared up. The wine and fruit basket we were supposed to get the next day never appeared. When I called the front desk the night of the second day there was an attitude like I was doing something wrong. The VIP (suite) breakfast consisted of pre-made scrambled eggs, bacon, Vienna sausage and an assortment of cakes. If this was the VIP breakfast that the suites got, heaven help the non-VIP diners! Camping in a park is preferable to staying in this hotel...

nice hotel - tv selection terrible
Posted: Thu, Feb 28 2008
I stayed at the hotel in January and got a very good deal. I dont have any complaints and enjoyed my 7 nights at the hotel. apart from the tv selection....There were many tv entertainment programmes in italian, german, French ect ect but English speaking guests had the choice between CNN and BBC.news.. Its horrible watching Big Brother in German every night - trust me. There were english movies but who want to pay 10 pounds a night to watch films like Norbit???? Its a terrible service for the many english speaking guests - a problem I have also seen in Germany, Polen ect...The hotel deserves an above average rating but they have to sort this problem out first. I didnt eat at the hotel was it was fairly pricy but at restaurants nearby.

Good Value for money, but staff deplorable!
Posted: Thu, Feb 21 2008
Myself and my boyfriend stayed in the Barcelo Praha for the weekend and I have to say for E100 for 3 nights it was an absolute bargain!! Rooms are spotless, they have internet access in the lobby which was perfect for sending emails home, great food, good wine, it was less than a five minute walk to the metro (When we walked the right way!) it was less than 10 mins to Prague on the metro and that was right at Wenslasas square. So location wise this hotel couldn't be more perfect. Now for the down side-the staff were absolutely deplorable! On our first day (1 hour after just checking in!) we got a tad lost looking for the metro (we turned right instead of turning left oooops!) but we made our way back to the hotel to ask for directions rather than getting even more lost! The receptionist sighed and simply pointed to where we were supposed to be going.....The following morning I was up early so I decided to go down to the internet and send an email. The sign said it was 45kc for 15 minutes, so I went to the desk and asked for change for the internet, which I was given. When I went to put the coins into the computer I realised that there was no slot, so I went back to the desk to ask what to do. The receptionist (Martin) rolled his eyes to heaven, sighed heavily and slouched out past the desk to put a password into the computer and silently went back to the recpetion. Apparently what i had to do when I was finished I go to the desk and pay( I had to work this out myself!! Everything seemed to be an ordeal! I would even go as far as to say they were the most unpleasant, rudest hotel employees I have ever encountered The bar staff are much friendlier, but this is only in realation to other staff in the hotel, but in the 3 nights I was there I found the service to be VERY slow. We waited 1/2 an hour one night for our Chicken baguette to come out (and we were one of 3 couples in the bar) and on our last night I had ordered some nachos to nibble on which were forgotten about twice! But at least the were friendly. I know the hotel was an extremely good bargain, but I still feel that there should be some level of customer service in every hotel be it a 2, 3 or 4 star hotel. I feel the Barcelo Praha is very lacking in this, which is a shame because it has everything else going for it!