Casa Marcello - Prague, Czech Republic 

DA
Posted: Mon, Jul 21 2008
Room on 2nd floor. Steep stairs, not suitable for elderly people. Spacious room and excellent bathroom. Furniture nearly missing; good bed, but only one small straight back chair. Two people watching TV; one had to sit/lie in bed. Windows in the ceiling; no view and difficult to air. Breakfast good, but service very slow. When breakfast room busy there constantly shortage of food; you had to ask the kitchen to refill. Bedrooms pictured in hotel overview was nothing like the rooms we got. Location of hotel is very good. If we should go back, we would ask for a room on first floor with a proper window and with a sitting group.

Not quite four star
Posted: Tue, Jul 01 2008
I booked the Casa Marcello from a website and found quite positive reviews on Trip Advisor, so we gave it a go. We stayed five nights. On the postive side, it is a four star hotel in only five minutes walk from Prague's Old Square, and ten minutes walk to Wenszcelas square. The rooms were very clean and the staff tried to be as helpful as possible. My disappointment was with the standard of the a double room, some of the services and fit out I would expect from a four star hotel. We had booked a double room and when we checked in my heart sank as we were shown a very basic double room. My husband was in Prague for business and there was not even a desk in the room where he could set up his laptop. Internet access was indicated, but in reality it was non-existent as the instructions given by staff did not work despite our repeated efforts. The room also had a damp musty smell about it, and I wondered if it had been used for sometime, it certainly needed to be aired. When I queried the absence of a desk we were shown to a junior suite. This was another world, a large bath, separate bedroom and that elusive workspace. We agreed to move and were much happier, but they charged us significantly more for facilities I would have expected in the basic double room of a four star rated hotel. The only thing about the room that annoyed us was that the curtains were really thin and flimsy so there was no hope of sleeping past sunrise, which at the end of May was early. The other area of service that I found a bit annoying was that the hotel would not let us put things on our room tab, such as drinks we consumed in the lovely garden, pay cash as you go, or day tours, which the hotel we stayed at in Budapest, also a four star only too happily agreed to do. There was also no tea or coffee making facilities in the room, something we found in other four star rated hotels in central Europe. On balance I would stay there again if I got stuck, but there must be better value in the same location, where you don't have to pay for a suite. Some other reviewers complained about stairs, these didn't worry us - so I guess we all have our own preferences. Nearby Dhoula street provided many good restaurants and was where we enjoyed our morning coffee at 'Coffee Fellows', two minutes walk away. (coffee at the hotel 's breakfast was undrinkable- rest of breakfast was Ok). We also enjoyed Chez Marcel as other reviewers did. I can recommend a day trip to Terezin, very moving but worthwhile.

GC
Posted: Fri, Jun 20 2008
A beautiful hotel. We thought they had mis-quoted the price as we would have expected to pay much more for a hotel of this quality. The breakfast area is very nice - especially if the weather is nice and you can sit outside. We will definitely stay there again. The only drawback is it is about 10 minutes walk from the main attractions - but the upside of this is the surrounding area is quiet.

Edmund Rodney Goodwin
Posted: Wed, Jun 11 2008
A quiet comfortable hotel within easy walking distance of the main attractions of Prague. We were upgraded at no extra cost from a mini suite to a suite on the 3rd floor - no lifts but worth the effort after a hard day sightseeing even for a 68 year old. The restaurant was closed one night without notice on an evening we had chosen to eat in and even the bar was shut - the staff had apparently gone to a meeting . Otherwise an excellent choice and would stay there again. Very helpful Reception staff.