Shanghai JC Mandarin - Shanghai, China 

"Excellent Service, Comfortable, and Convenient"
Posted: Mon, Nov 23 2009
My business counterparts and I took an extended stay at this hotel and were very impressed. Service is impeccable. The front staff was plentiful and always willing to help. The manager even sought me out in the lobby to ask for my business card so that he could give me a corporate rate during my next stay. The concierge helped me with sending FedEx packages and even arrange to get a box for me. The restaurant on the main floor offers a wide variety of Asian and Western food, especially in its buffet. I personally enjoyed the fluffy pancakes and made to order omelets in the morning. The table staff was extremely prompt to take away dirty plates and bring you fresh drinks. The business center and "Mandarin Club" staff were extremely pleasant and helpful. They worked hard to learn our names so that they could address us by name. The Mandarin Club itself is a quiet place where you can conduct business meetings or just enjoy a quiet drink or breakfast. It is located away from the main action on the 2nd floor. The gym on the 4th floor is large and has everything under the sun you would want to use to work out. State-of-the-art treadmills for my morning run. If you stay here I recommend getting a room on the "Mandarin Club" floors. It is about $40 more expensive but you get free drinks, breakfast, and afternoon snacks You also get larger bottles of water in the room and a 50% discount on your laundry. Also get one free item pressed per day. We'll be back!

More than you want
Posted: Sun, Oct 19 2008
Giving Shanghai JC Mandarin Hotel the rate of a 5 star hotel is very unfair, i think there must be an exception for 55 stars for such hotels and i believe that only the Shanghai JC Mandarin Hotel will be rated so.

Not a 5 star as they claimed
Posted: Sun, Jul 20 2008
Currently staying at JC Mandarin Hotel, am very dissapointed with the room! It is old and outdated, the carpet has stained so badly, it is dusty and still using the bath tub concept for a shower. As we have stayed before in the Meritus Mandarin chain of hotels, we expected to have a good weekend relaxing in the room as we have been travelling a lot and the meritus hotels we stayed in Singapore was really good and the bed was very comfortable so that's why we choose this place for our stay in Shanghai. So we do feel cheated for paying a the price of a so called 5 star hotel when i would really rate it as a 3 star hotel! We encounter a problem during the check-in, our long journey flight arrived 7am, so we wanted to check-in and they refused us as we were too early. The manager spoke to us and told us that for the price we are paying at a 5 star hotel it is the best rate ever compared to so many 5 star hotels and they certainly cannot accomodate us to check-in early and if we want to, they would have to charge us a half day rate. With many 5 star hotels we stayed in, when the flight is an early arrival, they do accomodate as the guest would normally be very tired and need to freshen up. The manager said to us that they could only extend a courtesy to check us in at 11am so we were left waiting. We were so tired and we really did look forward to resting and by the time we got our room... big dissapointment! My husband is allergic to dust and he has been sneezing ever since we gotten our room! We will never stay here again and we would rather pay for a better package at another hotel. Even though they did have a good rate, we still feel cheated as they did not live up to the name and the 5 star rating! Jancy Tan A frequent traveller!