Shanghai JC Mandarin - Shanghai, China     

Currently staying at JC Mandarin Hotel, am very dissapointed with the room! It is old and outdated, the carpet has stained so badly, it is dusty and still using the bath tub concept for a shower. As we have stayed before in the Meritus Mandarin chain of hotels, we expected to have a good weekend relaxing in the room as we have been travelling a lot and the meritus hotels we stayed in Singapore was really good and the bed was very comfortable so that's why we choose this place for our stay in Shanghai. So we do feel cheated for paying a the price of a so called 5 star hotel when i would really rate it as a 3 star hotel! We encounter a problem during the check-in, our long journey flight arrived 7am, so we wanted to check-in and they refused us as we were too early. The manager spoke to us and told us that for the price we are paying at a 5 star hotel it is the best rate ever compared to so many 5 star hotels and they certainly cannot accomodate us to check-in early and if we want to, they would have to charge us a half day rate. With many 5 star hotels we stayed in, when the flight is an early arrival, they do accomodate as the guest would normally be very tired and need to freshen up. The manager said to us that they could only extend a courtesy to check us in at 11am so we were left waiting. We were so tired and we really did look forward to resting and by the time we got our room... big dissapointment! My husband is allergic to dust and he has been sneezing ever since we gotten our room! We will never stay here again and we would rather pay for a better package at another hotel. Even though they did have a good rate, we still feel cheated as they did not live up to the name and the 5 star rating! Jancy Tan A frequent traveller!

Good location, great breakfasts. Rooms spacious but would be four star only just. Service good, but food and beverage very expensive compared to other great restaurants in the area.