What's with all the 5 star reviews?!?!Posted: Sun, Nov 25 2007Location:
5Rooms:
2.5Service:
3.3Value:
3Okay I'm not saying this is a bad hotel but I don't understand how anyone can judge this 5 stars in your reviews because it is no where near.
Firstly, I know its a European style hotel and not some American resort style hotel chain but when I entered this place I felt like i was entering a backpackers!
Very cramped reception area. The staff were actually really good and helpful but don't expect them to be in uniforms or look like professionals (not that thats a bad thing, it was definately more relaxed backpacker style). Free welcome drink was very disapointing.... strawberry wine bought from the local Coop in a TINY little cherry glass (thats it!).
A cramped little elevator, max 3 people (good luck if you have lots of luggage). Rooms were TINY. Ours was a standard double room. The double bed is actually two singles with a small gap in the middle with two separtate duvets for each person (not good when your'e on your honeymoon!). The double bed was also pushed against the wall so I had to disturb my wife when I got up in the middle of the night. The floor boards were slopping too which made things interesting. If you dont' manage to bump your head in the room then you should win a prize!
Bathrooms were a bit better sized but basic, shower was nice n strong. Aircon in the room was a bonus. Noise was still a problem in the mornings in the halls and the rooms above. Also got a bit of street noise at 3am when the nightclubs finished on the weekend.
Breakfast choice was was quite limited but tasty enough (nice coffee).
Okay so to wrap up... this place has some good points. Friendly helpful staff, clean hotel, very good location to all local sites, right next to tram station. But on the other side, we stayed at this place and also the Art Deco Montana in Lucerne on our trip. Both are officially rated 4 star by the Swiss but if anyone has been to both you will see the massive gap in quality and you will laugh at the how on Earth the Helmhaus got its high rating.