Exhibition Court Hotel 4 - London, United Kingdom 

Bed MATTRESS was completely BROKEN & SUNKEN IN THE MIDDLE, it's not what you would describe as worn, more like something you find in a skip. I can't believe how anyone could see the bed's condition & not do anything about it. How could they expect anyone to be able to lie in it at all. Asked to change rooms but they said fully booked. Asked for extra pillows to pad out the collapsed middle of the mattress, they said no extra pillows in the hotel. COULD NOT SLEEP AT ALL due to the broken mattress that's sunken in the middle. I wanted to stay just 1 night instead of the 2 nights paid for upon checking, they refused to refund the 2nd night. Advertised with ensuite bath, but could not use it as no plug for the bath. Asked for one but said they don't provide bath plugs as they only want you to use the shower!!!! Could go on & on. Basically all the facilities advertised was either not usable or not available. Don't know if the 3 star as advertised is real, I've stayed in 2 star hotels in London far better (at least you get a proper bed!), don't even deserve 1 star!

I am so sorry I didn't consult trip advisor before booking this hotel. I went to London with my two teenage daughters for the weekend and to see a show. I chose the Exhibition Court Hotel because of its handiness to the underground and believed the description of 3* deluxe hotel. What a laugh. Here we were on Thursday night arriving tired and hungry to our "Hotel". The man on the reception spoke about three words to us and proceeded to debit my credit card with the full amount due for the 4 nights. I then asked him where the lift was as we had three heavy suitcases and he laughed an pointed towards the stairs. When we reached the "bedroom" I couldn't believe my eyes. The carpet was filthy, the bed clothes were filthy. When I removed the top cover on the bed I found a hair on the pillow case and the sheets were creased already indicating someone had slept there and the sheets hadn't been changed. My daughter had to climb up onto the dressing table to turn on the tv. The bathroom had a towel on the floor and was as big as a dog kennel. We decided to see if we could find alternative accommodation and found a very nice place around the corner. I immediately demanded a refund and we left with our bags as quick as we could. Never again!!!!