Hotel Couronne - Zermatt, Switzerland     

Having seen many positive reviews on this hotel, I decided to book a room for one night through the Switzerland Travel Center website. The first booking of a CHF 210/night twin room was not successful for some technical reason and the computer came back with an error message saying something like reservation failed. I had to go through the same booking process again and finally got a CHF 200/night twin room (the CHF 210/per night room was gone) which was confirmed by a following email from the online agent. A couple of hours after we checked in, the hotel reception staff called our room to inform us that they received a double booking for the same night from the booking center. I explained what has happened about the technical glitch of the booking system, but the staff insisted that they will charge my credit card for the second room, totally disrespecting the fact that I did not receive any confirmation email for the first booking. She was very rude and unprofessional during the entire disputation. One more thing, the reservation confirmation said that a porter will pick up guests from the Zermatt railway station. However, no one was there to pick us up and we had to ask 5 people for direction and spend 25 minutes to get to the hotel. The same hotel staff said we should have called the hotel before arriving, which she believes is a "common sense".... I could warn anyone who is considering booking this hotel that they do not care how you feel as a guest and only cares about how much to charge you.

We booked into the "view of matterhorn" double room and it was great! The view was fantastic and the room was very clean, typically swiss sloped, with skylights over the room and bathroom. The only thing that we thought could have been improved was the twin beds joined together. It wasnt too comfortable to squeeze into one bed. When we arrived at zermatt, there was a hotel transport for us. The people at the hotel were just great, friendly and very helpful. The hotel is in a good location, pretty much a walking distance to any part of the town, railstation and cable cars. Breakfast was typically continental mainly cold cuts. Try the table with the view. I strongly recommend this hotel for its location, good rooms with a fantastic view, great staff and value for money. ps. the photos that you see on this website and the ones from the hotel is exactly what you get!