Swissotel Geneva Metropole - Geneva, Switzerland     

What a disappointment this grand hotel turned out to be....small, old fashioned, musty rooms with outdated fussy soft furnishings. Our lake side room was uncomfortable and only adequately clean. The wall paper, furniture etc looked scuffed and battered and could not have been recently modernised as advised by the front desk. The only positive thing to mention about our disappointing room was the neat coffee maker which would have been lovely ....only no milk,coffee,sugar etc had been left by housekeeping!! A small housekeeping mistake yes, but it added to an already nightmarish ‘Faulty Towers’ experience. The Mirror bar had no atmosphere at all and was very smoky (we were advised the smoking ban is introduced in Switzerland July 08) Have to say the staff were pleasant enough but totally unsympathetic to our requests. Overall therefore a hugely disappointing experience not to be repeated or indeed recommended –especially at the exorbitant prices they charge. This is 2 star quality for 5 star tariffs.

The location is perfect but hotel seems to be resting on that more than their rooms. My room was very small, even by European standards, and dimly lit. The desk was almost unusable due to proximity to the curtains(ie the curtain hung over the desk). The room was clean and most everything was in working order but for a 4/5 star hotel I felt that the decor was worn and needed updating. Addiotionaly the bathroom(which was good sized) was outfitted in a very cheap manner for a high end hotel. I guess for the price I expected more.