Le Nouvel Hotel & Spa - Montreal, Canada 

Not as expected
Posted: Wed, Nov 05 2008
I stayed at Le Nouvel Hotel and Spa this past weekend (Friday - Sunday). I was excited about our $$/Two Nights). We stayed in a standard King room (which we had changed to after they "accidentally" assigned us to a standard two-double bed room). Before I purchased the room for the weekend I had checked out the hotel on their website. The photos seemed very nice, and I was sure we had gotten a good deal. Upon arrival we quickly realized how "dated" and "cheap" everything was. The lobby is nice, the location is nice, and that's it. Nothing more. The rooms look like they haven't been updated since 1980, it was tiny and lacking in necessities (such as a bar fridge, which is nearly standard anywhere in that price range). Also, the additional lock on the door was broken. Literally, the only good thing about this hotel is the location. If I had paid $$$ less, I would have been satisfied. But for the money, I expected a lot more. I could have easily spent an extra $$/night to stay elsewhere in the same location (downtown Montreal). I'm more upset with the Nouvel Hotel website for their lack of (proper) imagery and details on their rooms. Very misleading. For the money, you'd be better off staying at a Travelodge, or some kind of motel. That's would be a close comparison to this "hotel'.

Not as expected
Posted: Tue, Oct 14 2008
I stayed at Le Nouvel Hotel and Spa this past weekend (Friday - Sunday). I was excited about our $$/Two Nights). We stayed in a standard King room (which we had changed to after they "accidentally" assigned us to a standard two-double bed room). Before I purchased the room for the weekend I had checked out the hotel on their website. The photos seemed very nice, and I was sure we had gotten a good deal. Upon arrival we quickly realized how "dated" and "cheap" everything was. The lobby is nice, the location is nice, and that's it. Nothing more. The rooms look like they haven't been updated since 1980, it was tiny and lacking in necessities (such as a bar fridge, which is nearly standard anywhere in that price range). Also, the additional lock on the door was broken. Literally, the only good thing about this hotel is the location. If I had paid $$$ less, I would have been satisfied. But for the money, I expected a lot more. I could have easily spent an extra $$/night to stay elsewhere in the same location (downtown Montreal). I'm more upset with the Nouvel Hotel website for their lack of (proper) imagery and details on their rooms. Very misleading. For the money, you'd be better off staying at a Travelodge, or some kind of motel. That's would be a close comparison to this "hotel'.

Jimmy
Posted: Thu, Oct 09 2008
Bad! Stay away! Your better off at a motel than this place!

Great Room, Good Location, Poor Staff Communication
Posted: Fri, Oct 03 2008
We chose this hotel because the rooms looked comfortable, the location looked good, and it had full breakfast included-as well as a great review from another traveler. We got a studio room with a king bed and sleeper sofa. The room itself was great--spacious and with a proper kitchenette. The beds were not comfortable...both the king bed and the sleeper sofa felt 'lumpy," which was suprising because all of the upholstery in the room looked very new and quite fresh. The location of the hotel is good, and it is within walking distance of a number of great attractions and museums. The staff seemed in need of training. When we checked in, they gave us our room keys and pointed us toward the elevators (language was not at issue as we speak French and English). When we got to what should have been our floor, we couldn't find our number so went back downstairs to inquire. We were pointed by the same person toward an entirely different entrance with separate elevators and did eventually find our room there. The first morning of our stay we inquired at reception about the full breakfast that was listed on our reservation and were told that there was no such thing. We showed our travelocity reservation to the receptionist and only then did she tell us where it was. When we returned to our room each day, we had to return to the desk to get our room keys recoded because they apparently kept coding them for one day only though we were prepaid. Parking in the hotel lot was $$per day. Internet access was $$ per day (listed as an amenity). The little inconveniences added up for us and, though we prepaid, we left the hotel a day early.

Horrible Spa!
Posted: Thu, Sep 25 2008
I have had a lot of facials in my life, and this was by far the worst! The extraction was so painful I had tears running down my cheeks. After the mask, she rinsed my face with water, put on a dab of moisturizer and sent me on my way. I left with mask still on my face! Avoid the spa!