Petit Palace San Bernardo - Madrid, Spain 

We've just returned from Le Petit San Bernardo Madrid and although aesthetically this boutique hotel was nice, the service was less than adequate. Firstly, the floors reeked of bleach. The carpets were bleached just upon an afternoon arrival but the sad thing was the smell did not dissipate. It's rather difficult to sleep with the smell of cleaning products. Secondly, the worst part of our stay with this hotel was the unfriendly staff, specifically the front desk. We requested a wake up call and confirmed it twice to ensure with the shift changes that our request was put in the system. The day of departure we did not get our wake up call!! This caused us to miss our international flight! When asked what happened to our wake up call, they simply replied that they received the busy signal indicating the phone was off the hook (completely untrue). They didn't even bother going up to our room to check or knock on our door which goes to show their indifference. If anyone requests a 4:00am wake up call and a taxi, this should be taken seriously. We also didn't apprciate that the front desk passed the blame to their us, their supposed 'guests'. Their lack of friendly service and incomptence is the reason why I would not recommend this hotel to anyone.

We stayed 3 nights at this cute little hotel. The room was rather small but quite efficient. We had a room facing the street and it was quite noisy. We realized there where rooms in the back of the hotel when we checked out. The location is very handy just a few steps to the subway and the Gran Via. We walked to most of the locations we wanted to visit and took the subway to the Prado. Breakfast was included in the rate we paid and it was quite delicious and plentiful. The receptionists were very friendly and tried to help us obtain tickets to the Alhambra in Granada. They spoke English quite well and we had no problems at all communicating.