Sofitel Brussels Le Louise - Brussels, Belgium 

A wonderful hotel!
Posted: Thu, Jul 17 2008
Stayed here for 4 nights on business and was impressed with the bed and bathroom. The bed was SUPER comfortable. The bathroom was very nice and luxurious. The breakfast buffet featured fantastic fresh fruit but I would've like some scrambed eggs and bacon too. Lovely lobby and the staff was very nice.

Rather disappointing
Posted: Wed, Jun 11 2008
Recently stayed at this hotel as part of a conference package, staying on for a couple of days afterwards. Usually we are very satisfied with Accor hotels in general and have always recommended them but not this time. The hotel is in a good setting, close to the Galeries Louise area of Brussels and well situated for the Metro, cafes and bars and about 20 minutes walk from the centre of Brussels, so can't fault it there, and the rooms are average size, fairly well appointed with huge very comfortable beds, so no problem there either.....The problem? They don't deliver what they say they will - First of all there was a misunderstanding with our booking, even though I had a confirming email with the correct details. On one occasion my wife went down to breakfast at 9:50am to be told that breakfast was closed (the brochure and hotel literature all say breakfast until 10:30am weekdays). After pointing out this fact the waiter grudgingly gave her a coffee and allowed her to take the few scraps of cheese and ham that were left. Then there was drilling above our room at 7:30 in the morning; and finally, our room wasn't made up until 5:30pm on the Saturday - again due to the original misunderstanding about our booking that had been sorted out (they assured me) after we checked in. Summary - location good; rooms average to good; service worse than average. Not recommended at Avenue Louise prices.