Searcy's Roof Garden Rooms - London, United Kingdom 

Searcy's was simply the best service I've received in any hotel. From arranging Wireless access to booking a room for the following week, the manager and staff go above and beyond others I have stayed - and I've stayed in some great places. The tooms themselves are comfortable, spacious and a real gem for this area of London. My room was a double which was spacious with a large bathroom (which is probably ready for a tidy up but this is very minor). My college stayed in a slightly smaller, but still very comfortable double room which had obviously been recently redecorated and was spotless with a large flatscreen tv. Excellent all around.

We visited this hotel last weekend, just for the one night. Based on the images on their website, and other travellers' comments, I was expecting something refreshingly out of the norm. Unfortunately, we did not get given one of the charming rooms shown on their website, but a rather ordinary and somewhat run-down bedroom (no. 15). Battered magnolia paintwork, one very lacklustre picture on the wall, a duvet cover which was just not big enough for the (admittedly massive) bed, dated brass lighting fixtures, mildewed window frames, cracked washbasin... I've probably stayed in worse places, but this was all just rather tired and depressing. I'm afraid that, for me, the handy location did not make up for the drab room. Whilst we paid a lower rate by booking late through another website, it still did not feel like good value. Maybe they need to price the rooms according to the level of decor - it would seem that some are definitely better than others.