SIR STAMFORD AT CIRCULAR QUAY - Sydney, Australia 

Wouldn't Stay Here Again
Posted: Tue, Mar 18 2008
The location is very good. The hotel needs to be closed for major renovation. The rooms also need renovation. The heating in my room did not work well. The pool is smaller than a bath tub. The exercise facilities are very small. All in all, the stay was nothing special. However for the money there are many better options in the area. My real gripe with the hotel is that I was over charged. I had 2 gift certificates. I used both while I was at the hotel, but forgot to write on the receipts that I was using gift certificates. Upon checking out of the hotel, I saw an extra $100 on my bill, but when I explained to the front desk that I had used 2 gift certificates they agreed to correct my bill. However, a months latter when I was home, my credit card was charged the additional $100. I sent an email to the hotel and their corporate office, however neither has had the courtesy to respond in the last 2 months. I would not stay at the hotel again because if you look at the property you can see it used to be a grand dame when it was part of the Ritz Carlton chain, but as the hotel began to deteriorate the Ritz choose to abandon the property since obviously the owners of the hotel choose not to upgrade. If you want to stay at a hotel that used to be nice this is the place for you. I used to work in the travel industry and can assure you that when a Ritz Carlton drops a hotel it is a sign that the hotel is going down hill. If you are looking for hotel that is top notch than this is not the place for you. This hotel is better situated for someone who doesn’t feel comfortable at a true 5 star property. I would not say here again.