Ira Lawrence CohenPosted: Tue, Aug 19 2008Value:
3the concierge staff were inexperienced and inefficient and 3 out of the 4 times I required their services I had to wait anywhere from 2 to 10 minutes... also did not return request to call back... doormen were better informed than concierge, more helpful, more accurate directions and friendlier...
we stayed in a corner room which was very quiet and just spacious enough; however the housekeeping was deplorable... never replenished in full the mini bar, forgot to replace towels, kleenex, shampoo and toiletrie amenities on an ongoing basis; however staff in restaurants although inexperienced were quite friendly, tried their best and this was appreciated; front desk staff were lacklustre and as stated above the concierge service by all definition were deplorable... If someone were to ask me whether it was worthwhile to save a few dollars and stay at the Meridien vs. the Imperial or other nearby Starwood property I would definitely suggest to stay at either one of the alternative upper end Starwood Properties... the Meridien in Vienna was definitely a poor man's W....with no E for effort... Sorry... that's the way I see it !