Graben Hotel - Vienna, Austria 

"Intermezzo Package"
Posted: Mon, Nov 23 2009
I had a pleasant 3 night stay at the Graben Hotel from May 22-25, 2006. I was on the top floor, in a corner suite. The room was large, spacious and very clean. The breakfast was included and the food was good. My 3 nights stay gave me the opportunity to take advantage of a promo, the Intermezzo Package, which included a 3 course meal at the restaurant, and a 3 hour city tour that took you to visit Schonbrunn Palace - which is a must see for every tourist to Vienna.

Disappointing experience
Posted: Fri, Jun 20 2008
Great location however my experience at this hotel was disappointing, I booked this hotel after reading TA reviews. The service was virtually non-existent and while the reception desk was resourced staff were only present intermittently on weekends and after 5pm. They were surly and seemed disinterested in their role, we are low maintenance travellers and only required a rough city map on arrival and even that seemed to present as an imposition. I realise the Austrians are reserved but the attitude displayed by staff at Graben was unfortunate. After 5 wweks in central Europe this was the most disappointing accommodation, do yourself a favour and book elsewhere.

Excellent location
Posted: Sun, Apr 06 2008
Apart from the fantastic location this hotel doesnt have much going for it. Old, decrepid and rather spooky. We arrived just before midnight and checked into our room only to find everything reeking of cigarette smoke. When we went to complain we were told that the hotel was fully booked and that the room we were in was a non smoking room. Turns out that the ventilation system works in a way that the smoke seeps up via the aircon vents and into the room! I have to say it was the most horrible first night experience in my entire life. I slept on top of my coats and jackets and have had to buy scented candles and Oust to spray all of my clothes. Thank goodness the smell was gone the next day after the cleaners had gone through them but as far as Im concerned, the damage was done. I wasnt impressed, and now that I know my way around Vienna I definitely wouldnt be staying in that hotel again.