Grand Hotel Wien - Vienna, Austria 

SS
Posted: Sun, Sep 14 2008
An elegant refurbished hotel. The rooms have character and modern facilities. New sushi cafe on ground floor is good but pricy. Very prestigious location.

Luxury and Location
Posted: Mon, Jul 07 2008
Fantastic location just 3 minute walk to the Opera House and the pedestrian shopping area. Huge washrooms with gold fixtures and bidets. 24-7 business centre with four computers and printers, and 24-7 smallish but functional gym. Very helpful conceirge who found difficult to obtain Vienna Choir Boys tickets for me. Overall, very pleasant stay!

Not so Grand
Posted: Mon, Jun 23 2008
I had high hopes for our stay, but was more than a bit disappointed. Our room was a shoebox with too much furniture in it. Our bed was a double, not a queen and we had no where to put our luggage and literally had to step over it in order to walk around the bed. The bathroom is decorated nice, but it had hair in it when we first arrived. This is a big "no-no" for me. Also, the bath and shower are one and the tub wall is thick, covered by marble and requires a bit of agility to get in and out of. It is harder to exit when the tub is wet. The drain did not drain very well and I ended up standing in my own shower water for most of the shower. The first night we were without a comforter, but it mysteriously appeared the second night. Turn down service was offered at 4-4:30 PM every night, always when we were cleaning up for dinner, not convenient at all. As a result, we never got the service during our 3 night stay. I actually checked the mattress for bed bugs because I felt that it was very old. It was incredibly hard and we were both stiff during our entire stay. There was little comfort to our room and cleanliness was questionable. I personally, would not stay in this hotel again and find it much too costly and uncomfortable for the standards expected of a luxury hotel.

Great Hotel
Posted: Mon, Jun 23 2008
I’ve stayed on Grand Hotel for 3 days in April and the hotel was everything it announced. Good, although formal service. The location is the best possible, within 1 block to opera, and 2 blocks to Hofburg Complex and Stephanplatz, so you don’t need even to enter the subway. The room was exquisite and full of technology gizmos (we were upgraded to a Deluxe Room by being member of lhw.com), and the 6? floor has a nice view over the Kaerner Ring but is really quiet at night. Would stay here again the next time I will travel to Vienna.