Austria Trend Hotel Rathauspark - Vienna, Austria 

"What great customer service"
Posted: Mon, Nov 23 2009
I reserved two rooms for two nights at this hotel. I did not ever receive a confirmation from [-] (to this day I'm not certain which website I used to book the reservation) and scrambled to find another hotel one day before our trip. I received an email after I returned home from the Hotel Manager at the Austria Trend Rathauspark saying that I would be charged for the first night, as I had not cancelled the room 24 hours prior to the reservation date. I emailed her directly, explaining that I was never sent the confirmation, and therefore did not know I had a confirmed reservation. After three very professional, timely emails from her, she understood my situation and said that she would not charge me for the un-cancelled rooms. She invited me to stay there next time I am in Vienna, and based on the location and the wonderful customer service, I am certain I will.

Driven mad
Posted: Tue, Jul 22 2008
This is an OK 3 1/2 star hotel, with nice staff, clean rooms, good breakfast and convenient location. However our stay was marred by an intermittent loud buzz from the airconditioner, even when switched off. We reported it Thursday and by the time we left Sunday it was just the same. They moved us to the next room on Friday, but in the quiet of the night it was still audible. We had very little sleep the first night, as it varied between once every two minutes to a peak of every ten seconds around 4am and we received no compensation whatsoever. There were also sloppy things like no bath towels (we eventually got hold of one only) and no replenisment of the tiny bottle of shampoo, which ran out first shower.

Nice hotel, good location. I would come back
Posted: Mon, Jul 21 2008
I've stayed at the Austria Trend Rathauspark for two nights with a friend, to join other friends staying there. The location is great, just 5 minutes walk from the U-bahn (Rathaus or University stops, U2), a few steps from the Rathaus and a nice 20 minutes walk from the Opera. The staff at the reception was kind and helped us for any need. They also changed our room when we asked for a toiled with bath tub and not only shower. The rooms are nice, contemporary furniture, very comfortable beds. Some have a small table + armchair. The wi-fi connection is very expensive but you can have a LAN cable at the reception and connect for free, and also there's 2 computers available for guests in the lobby, comfortable and with a nice bar. Breakfast was very good, with a large choice (from eggs, bacon, sausages to a large selection of fruit and cakes). I'll definitely will come back again!