Hawthorn Suites Universal Orlando - Orlando, USA     3 star hotel

Hawthorn Suites Universal Orlando address: 7601 Canada Avenue, Orlando, 32819-8282

Hawthorn Suites Universal Orlando details: Hotel Hawthorn Suites Universal Orlando is the ideal place for family vacations in the heart of Orlando. Located just one block from International Drive, where you will find a wide variety of restaurants, shopping venues and entertainment, and only minutes from Universal Studios and the Orange County Convention Center, this hotel couldn't be more convenient. Amenities provided at this all-suites Orlando hotel include a complimentary cocktail reception from 5.30 p.m. to 7.30 p.m. each evening, free weekday newspapers, guest laundry facilities, ATM/cash machine, a convenience store, 2 meeting rooms, an outdoor heated swimming pool with Jacuzzi, a sports court, barbecue grills and picnic area, a fitness room and a video arcade to make your stay most enjoyable. No matter what the reason for your visit, at the Hawthorn Suites Universal Orlando you will find exceptional facilities and a friendly staff dedicated to ensure the success and comfort of your stay.


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Location

International Drive - Universal

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Amenities

  • Restaurant
  • Elevator
  • Safety Deposit Box
  • Credit Card Accepted
  • Heating
  • Luggage Storage
  • Shops in Hotel
  • Air conditioning
  • Video
  • Room amenities
  • Rooms with a view on request
  • Telephone
  • Groups Welcome
  • Free Parking
  • Bar
  • Newspapers
  • Non-Smoking Rooms
  • Family Rooms
  • Rooms/Facilities for Disabled
  • 24-Hour Front Desk
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Hotel policies

Check-in

18:33-18:33

Check-out

18:33-18:33


TripTake Traveler Reviews

Reviewer: goldieasc (atlanta, GA)

Traveling group: Large group or tour

Date: 2008-02-12

Guest Rating: 4.6
Check in / front desk 2.0
Business service 6.0
Value 4.0
Service 2.0
Rooms 6.0
Location 6.0
Cleanliness 6.0
As a Girl Scout Leader, I brought (2) motor coaches of girl scouts and their parents. When arrived, several rooms where not available and we understood the 4p check-in policy. The rooms were really until after 6:00 p.m. The rooms were o.k. Several individual families called the hotel shuttle service for pick-up at Disney so they can check in. It has almost been 24 hours since these parents had showered and some needed baby items. The shuttle service charge each family $45.00 because their hotel room number was listed under the Girl Scout Group. We were not asking the shuttle service to bring back a group just a family of 3 to 4 people. Each family had requested a different pick-up time so they were not together. This hotel offered FREE shuttle service to Disney. The hotel made our group feel not welcomed. The breakfast Manager walk around the hotel lobby with a mad face because we had 2 motorcoaches of families. We purchased 18 rooms from this hotel and received a total bad hotel experience and bad customer service. The hotel front desk clerks were shouting at my parents and told them nobody can get a shuttle because we can on a motorcoach. Some families didn't want to wait for the motorcoach and paid the extra money to go back to the hotel. We have travel to Orlando every year since 2003 on Girl Scout trips. This is the first time we have had a shuttle issue and a hotel to treat us bad. I also called the Hotel General Manager and left a message. Of course, no returned phone call. If planning a group stay, go to Embassy Suites! The extra money is worth a great experience. Atlanta, GA

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Reviewer: flippyrocks (san diego)

Traveling group: Friends

Date: 2008-01-20

Guest Rating: 5.1
Check in / front desk 6.0
Business service 6.0
Value 4.0
Service 2.0
Rooms 6.0
Location 6.0
Cleanliness 6.0
Hotel was fine - but the staff and management were beyond words. I asked what I assumed to be the GM, Dana a question and was told "IM busy, somebody else can help you". I can't believe this is a destination hotel.

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Review Summary

Based on 64 reviews worldwide

7.0
Check in / front desk
6.8
Business service
7.4
Value
6.4
Service
7.3
Rooms
8.0
Location
7.2
Cleanliness

Traveler Reviews

10.0
11/27/2006, jade4mom, Florida
I just returned from a 2-night stay at the Hawthorn Suites Universal Studios with my husband and 4 children...
10.0
09/01/2007, mickeyfam, chicago
The hotel staff was great. Everyone was so friendly and always smiling and saying Hello. Erica and Leroy...
10.0
08/09/2006, member, Raleigh, NC
Stayed in the Hawthorne for a convention. Our company had a block of rooms in the Sheraton, and after...
9.5
05/21/2006, floridareular, Channel Islands
This Hotel has undergone a make over. The guest suites, public areas etc are all being improved, it is...
9.4
11/04/2007, dartman50, Chicagoland
Stayed Oct 5-8 - great deal on 3rd night free. I stayed in rm 629 and was very pleased with the room...