Ibis Innsbruck Hauptbahnhof - Innsbruck, Austria 

This hotel is near the hauptbahnhof station. We stayed on the second floor on our 1st night and on the 4th floor on our second night. We had to open the windows of our room for it would be too warm if we didn’t (the air conditioner wasn’t working). Unfortunately, this let in a lot of noise also, making it difficult for us to get some sleep. The area is a busy one since it’s near the train station. You can hear the comings and goings of the buses and trams until the wee hours of the morning. Add to this, the noise that the rowdy and boisterous people on the streets make. We didn’t dare either to come home after dark for there were a lot of seedy characters around the area. But, all of these I can live with, for I can take a great amount of discomfort. An incident with an employee in this hotel however, left a very bad impression of IBIS on me. On our first night we were unfortunately accommodated on a smoking floor. I went to the front desk the following morning to request for a change of room to a non-smoking one. I was able to talk to a certain Lissa or Liza Kelpler or Kepler. I told her about my problem with the room and requested for assistance to ensure that my children need not be further exposed for another night to cigarette smoke. She told us to come back at 11 am and maybe she would have a room for us. I told her that since we’ll be there only for a short time and would like to see Innsbruck as much as we can I might not be able to come back on the said hour. I implored her to please reserve a non-smoking room for us instead. She then told me to come back at 2 pm then. I then told her again of the difficulty of coming back at said hour for the same reason mentioned above. Apparently this irritated this Lissa or Liza. She threw a tantrum and said she was not the one who created our problem and then turned her back at us. She insisted that since she did not cause our problem so she must not be the one to be burdened in solving it. Her supervisor saw the incident and approached us. I repeated our request and predicament. He then offered to me the luggage room to put our things so he can assure a non-smoking room for us anytime we come back from our sightseeing. This arrangement was acceptable to us for it will ease our burden of going back and forth the hotel and waste precious time. My take on the matter too is that while we slept on a room that exposed my children to cigarette smoke the night before, it already happened and that it is in the past. My only concern at that time is not to expose them for another night. And that is all that I was asking for. I think it is rather obvious that as clients, and foreign tourists at that; time should not be spent going back and forth hotels to make arrangements that could be done with the least burden on customers! The behavior of the said woman is uncalled for. I wonder what customer service policies that employee of theirs has been oriented with.

After a long train ride out of Croatia, my husband and I arrived in Innsbruck quite late in the evening (around 11:30pm). We were a bit concerned, as we did not know if our hotel would be difficult to find late at night. Lo and behold, it was as though a miracle had happened...we walked out of the train station and looked to our left, and saw the Ibis right next to us, its sign glowing like a beacon in the night! We were so relieved, and of course, then it all made sense that the hotel was called the Ibis Hauptbahnof! Our room was clean and comfortable. The bathroom had an excellent shower and the room itself had lots of surfaces to accommodate all of our random travel gear. Although the hotel was located next to the train station, we did not find noise from passing trains to be an issue at all. The main tourist centre and pedestrian area was less than a 15-minute walk from the hotel. There is a supermarket across the street, which was handy. The staff was friendly. We also enjoyed the complementary internet in the lobby, which we used to plan the upcoming leg of our trip. We would absolutely stay again!