Brand Identiy Crisis: Heaven and Hell in Dubai Posted: Thu, Jul 24 2008
Location: 4Rooms: 2.8Service: 3.8Value: 4
We stayed there for part of our honeymoon.
Hell
Whoever decorated this monstrosity should be fired. Period. I understand that the hotel is in an Egyptian themed mall and that the shape had to be a pyramid, but there is no reason that the Raffles image of refined luxury has to be tarnished with Dubai gaudiness and lack of taste and tired ancient Egyptian theme. The comparisons to the Luxur are inevitable, with the fake hieroglyphics and all among many other poor decisions.
Heaven
The staff was amazing every step of the way and they went out of their way to make our trip amazing. The rooms were very nice, but the bed was unusually hard for such a nice hotel. The room also felt much smaller than the standard rooms at the Beverly Hills Raffles.
I am not sure if the Raffles Brand will be able to survive this huge mistake.