Accademia Palace Hotel - Pisa, Italy 

We had booked our rooms on line but the reception staff were officious and unhelpful. They only offered a twin bedded room although the booking was for two adults and a child. At breakfast our neighbours proved to be thieves and stole a bag containing passports and valuables. There is no security in the hotel, anyone can walk into the breakfast room either from the front door or open french windows. Oversized table cloths assist the thieves as well. The staff were neither surprised or helpful following the theft. The hotel is a standard modern box, clean and with no local facilities. The map to find the hotel is of no assistance, we could actually see it when leaving the motorway but the convoluted road system meant this did not help. Definitely one to miss, there are quite pleasant hotels in Pisa town.

This property was recommended by the Airport Concierge in Pisa. The only reason it was worth it is because it was only for one night before we flew out. First of all it is located in a place where there is nothing....not even a restaurant to go to or market to pick up a couple of things. It is 15 Euros ($23.00) from the airport & 17 Euros ($26.00) into the city center where the restaurants are. There was constuction untill about 7pm, construction which made out entire room vibrate. Ther TV ammenitiy & options did not work, the AC did not work. I tried to call the front desk for guidance but was met with curt service.....at one point the Gentleman at the front desk just said " If it does not work that is to bad". So........I went down to the lobby to try get some answers. Let me premace this by saying that I have worked in upscale hotels for over 12 years, so I know how things work (or don't work). There was a red haired gentleman at the front desk who was clearly bothered by the fact that I needed anything at all, or by the fact that I was American. I hate to assume that but....I don't know, he gave me the impression that he was above hleping me. I spoke to him of our concerns & he basically did nothing but look at me like I was crazy, shrug his shoulders. I am assuming that this is the same person who I spoke to on the phone. Maybe he should not be in customer service at all. I spoke then to someone else who was attentive enough, but we never did hear ANYTHING from ANYBODY about resolving ANY of the issues......not one peep. We eventually found cafe and dinned on Pannini & Coca Cola, which was fine for one night. There is no store at the Hotel for little things such as drinks, so you have to pay high prices at the bar for a soda ect....... We spent the evening watching Italian MTV (which was actually pretty entertaining), and nibbling on our dry Pannini. The next monring we checked out at about 5am. The Gentleman at the desk on this morning (the morning of the May 29th, 5am), was a breath of fresh air & was the epidemy of great customer service. I would hire him in a heart beat! We was gracious and appologetic, and even made us a coffee before we got into our taxi. We asked to speak with a manager but I suppose it was to early. I left a detailed note.........no one ever got back to me about anything........again..... So, never again will we stay here, or recommend it, although we travel in Italy quite often, as do many of our friends & familly, and always fly in and out of Pisa. I hate writing bad reviews....I really do....but for the price we paid (almost $200.00), it was not worth even half that. Except for the lovley man working the greaveyard shift of course......