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Best Western Russell Hotel - Maidstone, United Kingdom 3 star hotel

Address: 136 Boxley Road, Penenden Heath, Maidstone, ME14 2AE
Best Western Russell Hotel details:  The Russell Hotel: Accommodation, Conference facilities and Wedding venue in Kent's County Town of Maidstone. Our hotel is situated at the heart of the 'Garden of England' on the outskirts of Maidstone.

The Russell hotel is the perfect venue whatever the occasion. Quality accommodation via 42 well-appointed bedrooms, superb Conference & Banqueting facilities and beautiful landscaped gardens make the hotel an ideal Civil Wedding, Reception or Meeting venue. All residents are able to make use of the excellent facilities at the David Lloyd Health & Fitness Club nearby, completely free of charge. All of the en-suite hotel bedrooms have satellite TV and dataport points.

No lift in the hotel.

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Best Western Russell Hotel

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Facilities

General: Restaurant, Safety Deposit Box, Garden, Free Parking, 24-Hour Front Desk, Bar, Luggage Storage
Activities: Golf Course (within 3 km)
Services: Fax/Photocopying, Wi-Fi/Wireless LAN, Internet Services, Free Wi-Fi Internet Access Included, Dry Cleaning, Meeting/Banquet Facilities, Room Service
Location: Near Train Station, River, Park

Dining

Breakfast is served from 07:00 until 09:00.
Lunch is served from 12:00 until 14:00.
Dinner is served from 19:00 until 21:00.

Hotel policies

Check-In
14:00
Check-Out
11:00
Cancellation
If cancelled up to 1 day before the date of arrival, no fee will be charged.
If cancelled later, the first night will be charged.
In case of no-show, the total price of the reservation will be charged.
Children
All children are welcome.
All children under 8 years stay free of charge when using existing bedding.
All children under 2 years stay free of charge for cots.
All older children or adults stay free of charge for extra beds.
Maximum capacity of extra
Pre-pay
No deposit will be charged.
Extra charges
VAT is included.
Service charge is included.
City/tourist tax is included.
Parking
Free Public parking is possible on site.
Dining
Full English breakfast is included in the room rate.
Continental breakfast is included in the room rate.
Internet
Wireless internet is available in the entire hotel and is free of charge.
Pets
Pets are not allowed.

Reviewer: summerdayz (UK)

Traveling group: Spouse / significant other

I recommend this hotel for: A romantic getaway, Girlfriend getaway, Older travelers, Tourists.

Date: 2008-06-26

Guest rating:
5.7
Check in / front desk
6.0
Value
6.0
Service
6.0
Rooms
4.0
Location
6.0
Cleanliness
6.0
Recently stayed here for one night. Room was very big and spacious, extremely high ceilings! The bathroom was basic,but had an opening window, which allowed natural light in. This made a nice change from dark,dimly lit bathrooms you normally get in hotels. The bed was quite uncomfortable, really bouncy and a few springs sticking out. The pillows were really hard too. They really need to update the matress. The shower was pretty poor, make sure you don't flush the loo before you step in as you will have problems with the flow from the shower head. The hotel is really noisy. There are only stud walls between you and the corridors as they were probably once huge rooms that have been split into seperate bedrooms. The corridors are boiling hot and the rooms have no airconditioning. So you have to sleep with the windows open which can be noisy. The corridors are really shabby and not very clean. It would benefit from a good lick of paint. On a good note, the breakfast room is lovely and the food is wonderful. One of the best and freshest breakfasts I have had in a hotel. Overall, an average hotel, but very overpriced for what it is. Stay in the premier inn up the road!
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Reviewer: LAGOLDIE (London)

Traveling group: Spouse / significant other

I recommend this hotel for: A romantic getaway, Girlfriend getaway, Older travelers, Tourists.

Date: 2008-05-19

Guest rating:
6.9
Check in / front desk
8.0
Business service
6.0
Value
6.0
Service
4.0
Rooms
6.0
Location
8.0
Cleanliness
10.0
Nice hotel, but like some of the other reviews I found it loud. There was a wedding and although the staff said the top floor would be quiet, it wasn't. The music stops around 11/12 but started at like 6! Also then you have the drunk people shouting in the corridors. Another bad point is the squashy beds, please get some new mattresses! But the bathroom was lovely, spotless too. Staff are nice, friendly, okay. Great location.
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Average guest rating:

Review Summary

Based on 19 reviews worldwide
8.8
Check in / front desk
7.7
Business service
6.8
Value
7.1
Service
6.8
Rooms
7.2
Location
7.0
Cleanliness

Traveler Reviews

10Average rating:
10.0
Date: 04/28/2008
Guest name: 0428melimoo, Kent
"Calm Relaxed Stay"
I stayed here with my partners family, our rooms were superb & had lovely garden views. We had a calm...
10Average rating:
10.0
Date: 06/03/2005
Guest name: member,
"EXCELLENT BEST IN MAIDSTONE"
Great food Great service, Great room, Great value, 100% great hotel Need I say more! Thanks Russell...
9Average rating:
9.7
Date: 02/02/2007
Guest name: CorneliusI, Birmingham
"very good value"
One night stay on a Wednesday night; probably not enough going on for a 'leisure' stay but certainly...
9Average rating:
9.7
Date: 10/09/2006
Guest name: travesty, UK
"2nd time in town...much nicer this time"
This was only my second venuture into Maidstone and after my previous visit I was not relishing the prospect...
9Average rating:
9.7
Date: 05/22/2008
Guest name: servicemanager, Paris
"Best in Kent"
The staff were first class,Food was the best that I have had in Kent,and the bar lounge are very smart...