Hotel Les Compagnons - Delft, Netherlands 

The room was beautifully appointed, furnished, and decorated. Large comfortable bed. Large bathroom with very unusual big corner bath. No complaints about any of that at all. Good location. However, the marble-floored foyer/lobby area is best described as dangerous. Upon entering the hotel I missed the last step down (marble steps are the same colour as the floor) and was propelled forwards. Worse, later, coming downstairs from the room to complain that the key would not lock the bedroom door (because the door did not fit the door-frame cleanly), I found the reception unmanned and unlit. I missed the bottom marble step and was sent crashing to the floor, landing hard on both knees and outstretched hands. There were no staff on duty to help me, at about 8.30pm. This meant that I could not run in the next day's Rotterdam Marathon, which was the purpose of the visit. The next day when the staff (one person) reappeared a complaint about the room key and the dangerous marble steps was duly made. After some deliberation he conceded that the breakfasts would be "free". I suggested that he put some tape across the edge of both bottom steps as a health and safety hazard and he said that that would not be possible. I am writing this review two years later, so I suppose it is possible that other people have since crashed to the floor and this has been fixed now.

The correct charge for local tax is 2 Euros. The owners of this hotel tried to charge me 3 Euros. I believe this was not a mistake as other reviews confirm this. He also wanted to charge a 5 Euro 'room administration' charge. This was not advertised in the original booking conditions. This guy is obviously trying to overcharge customers and he should get what he deserves., no customers at all.