Alamanni Hotel - Florence, Italy 

This hotel was almost impossible to find in a city where there are major works being carried out just in the centre around the train station. When we did find it, we were relieved that it wasn't too far away from the station which served as a great landmark. The room was above the standard we expected and the view from our room was beautiful. It looked over a little private courtyard and was very peaceful apart from the emergency vehicle sirens which seemed to be passing by every quarter of an hour. The staff at the hotel were also very nice and we checked in without any trouble at all. What let this experience down was the breakfast. It consisted of pre-packed cheeses and tiny rolls and really not much else. Some of the items weren't available and others were stale. If it wasn't for this, I would have rated the hotel much more generously.

Talk about some good things first...Breakfast is not bad indeed. It is sufficient and fresh...the bathroom and bed is generally clean. For negative...it is TOO much...the worst thing is the attitude of the stuff. They are definitely indifferent and arrogant to the guests. When we arrived, they arranged a room for us. It was small and untidy. The air-conditioner is not worked as well. We requested to change another room. The tone of the stuff is terrible and very bad manner. He needed me to wait, not to handle it immediately and said 'Not you want, you want!' If we were not booked on credit card, I must leave with my wife. They are also not helpful to provide information to us...very arbitrary to answer us. When we leave, we stored the luggage in the hotel..but very bad service! The stuff pretend not to hear our question...when we spoke loud to him...he said he got it and need us to wait for him to finish his work...Actually, he is nothing to do in the front desk. Besides, the hotel is not new as the photo shown. The location is inside a residental building. It is in 2/F,...and 3/F,4/F is living with local people. You may not ease to find the hotel. The lift is old and very small. Two people is max. capacity. So, don't bring too much luggage. Internet need to pay. The room corridor is dim and many miscellaneous. I will not recommend this to friends...I think there would be better choice in Florence.