Flemings Mayfair - London, United Kingdom 

I chose this hotel for a variety of reasons, primarily its excellent location for the start line of the British 10k run I was running the next morning. I booked a single, and paid slightly above average but I expected a better than average condition. I am a firm believer that you get what you pay for, so I am happy to pay a little more to receive a little more. In fairness the room had everything you could want, a TV, safe, stocked refrigerator, internet access with a wireless keyboard, air con. However, what I found was that the room (121) was dimly lit, no view (inner courtyard) which had some kind of generator which intermittently came on and would be no good for light sleepers. Although the bathroom and room was clean, I found what looked like dried blood stains on the curtain. The bathroom and room were very small, manageable, but small and the bathroom looked like it needed a makeover. Looking at other reviews and pictures of other rooms I do seem to have been unlucky, so maybe it is just this room that is a problem. Another curious and worrying problem was that I checked in (which was quick and efficient) about 4pm, and about 5pm I decided to nip out to get some food, returned about 6pm but in that hour someone had been into the room and tidied up the bathroom, not sure I feel comfortable with that. On a side note, the refrigerator and room service prices are disgustingly expensive, ?16 for their burger on room service, ?3 for some crisps, ?1 for a normal sized kit kat for example. Whilst I have already said you get what you pay for , the prices do seem steep, so I would look to eat elsewhere. The location is good, few min from tube, and shops close by. Would I stay here again? Maybe, but unlikely.

We stayed in the Flemings for two nights last week. We had stayed previously and had a few issues which we put to the manager. We were invited back to stay with the managers assurance that he could change our mind about the hotel. He was right. The room was a lovely, large king size room with a sofa area and was airy and bright. On our previous stay, the noise was very much an issue but this time it was extremely quiet - the management had obviously taken on board our point about the soundproofing and allocated us a room accordingly. The bathroom was also very spacious and everything was extremely clean. We were welcomed with a gift of fruit and on our last night were given a gift of pastries and fruit as a thank you for staying with them. Not sure if everyone gets this or we were just treated extra special but it was certainly a nice touch. Breakfast was not up to much unfortunately, hard poached eggs and burnt sausages, but there was lots to choose from and the second morning was slightly better as we knew what to avoid! All in all, this time round our stay was great, the staff are very friendly and efficient and we would not hesitate to recommend it to other travellers- you cannot beat the location and it is head and shoulders above the Hilton Green Park which is directly opposite the hotel, where we stayed on our last night - so if anyone is thinking of going there - dont! But thats another story....