Grand Mercure Flinders Lane - Melbourne, Australia     

This is not the first time we have stayed here (been there 3 times), and definately not the last. The rooms are huge, with an entry to a compact but extremely functional kitchenette, then through to a lounge room with study in one corner. Nice big TV if you want to relax in the room. From here, you go through to the bedroom, with a beautiful comfortable bed and LCD TV on the wall. Then through the walk in roke to the magnificent looking bathroom. In all, I couldn't expect to find a better quality hotel. The staff were super efficient and the breakfast was fantastic. We had one insignificant issue. Our card wouldn't open our door. The battery in the reader was flat. Within 2 minutes (no exaturation), a staff member was there replacing the batteries for us. Location is perfect as well. A two minute walk and you are in Flinders St Station, Burke St mall probably 5 minutes slow walk away. I would never want to stay at another hotel in Melbourne except for this one.

the apartment we stayed in was beautiful, clean and quiet. living room with desk, couch and tv. french doors lead to the bedroom. the lobby and halls were all appointed to a very high standard. the location is also great. walking distance to bars, cafes, and all the sites around melbourne. unfortunately, the valet, scratched our car while parking it. we were notified by the hotel about the problem before we found it ourselves. the hotel offered to pay for the damage. we had to take time off work to get 2 quotes from repairers. it took several weeks for Accor to approve the quotes and pay the repairer, and we weren't contacted once this was done. we had to chase them up ourselves, at which time we were told we could put the car in to be repaired.