Ascot - Florence, Italy 

Booked room online in Australia. I checked in and on inspection of room, I walked straight out; no way could I stay there. The room was tiny, and bathroom even tinier. Bathroom also had really bad odour. There is no way this is even a one star rating, so how they got a 3 star rating is anyones guess. Definitely not worth staying here, especially if you have travelled along way to visit Firenze.

they don't know their asses from their elbows. i walked in on my second night in florence to find a new place to stay and the gentleman at reception showed me room 204 and told me it would be 120 euros for the following two nights. GREAT, i thought. but when i went to check in the next morning, they had no booking under my name, NO PAYMENT RECEIPT and no rooms! they say theyd never do bookings for the price i was promised. even worse - i hadnt been offered a receipt - but had signed for the booking. ofcorse i had booked out of the hotel i was staying at and everything around was fully booked (pitti was on) and i had no where to stay with my 73 year old father. they called their "sister" hotel - airone - and said they had a room available for 150 euros for that night that they would hold for me. i told them i was going to see what i could find elsewhere and something slightly cheaper. i got a room at the hotel i was staying at previously and went back there. i come home. everything is fine until i check my statement and i have been charged 150 euros for the sister hotel that i did not even SEE let alone stay in. i am VERY angry. how did they manage to charge me if i hadn't signed for airone hotel?! they obviously had my booking receipt from the night before for ascot. just don't bother. the road its on isn't very nice. and the lady manager is incredibly rude.