Check in / front desk
10.0
Since we are on the East Coast, my wife and I decided that we would go to Bermuda for our 20th anniversary. We spent a TON of time looking at sites (including Trip Advisor) to find the right resort. We decided on Pompano for a few reasons. 1) It received excellent reviews 2) It was on the west side of the island (SUNSETS!) 3) It had it's own private beach.
Now, let me say that we have realistic expectations. We knew we were paying a good amount for our room for our 10 day stay but every good place in Bermuda is expensive. We knew it wasn't gonna be perfect but we were hoping for a great time.
The night before we left, my wife broke her foot and was put in a shoe boot and on crutches. We had booked the Manta room (down 40 some odd stairs). I called that night before we left and the hotel moved our room to one by the pool. Then when we arrived, they were all aware of what had happened and they sooo went out of their way to make everything wonderful. We couldn't have asked for anything more - the staff was great, the food was excellent, the beach wasn't crowded (the public beaches are nuts!), they made great suggestions on what she COULD do with a broken foot (rent a boat, parasailing, some snorkling, etc.)
We loved it there. We have no complaints. It was one of the best trips of yuor lives and we will go back again and again. BTW, make sure you eat the Panko Tuna!!!
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Check in / front desk
10.0
As others have noted, this is a lovely place. The setting alone is enough to make me want to go back; this small group of pink buildings is perched on a cliff overlooking a gorgeous pale blue body of water, and I never tired of looking at the view from my window (and, I would add, swimming was fantastic, as was snorkeling on the reef). The people who run the hotel were very nice and helpful and there was a good vibe about the place.
My one issue is that the hotel was overpriced and did not feel quite like a four-star experience.
For starters, rooms were definitely not worth $500+ a night. Yes, the view was great; but the furnishings were generic, there was a big stain in the carpeting, and I was overwhelmed by the smell of cleaning fluid when I walked into my room at check-in. I don't need much to be happy, but as others have noted, these rooms
were more akin to a Raddison than a luxury resort. There was also no room service (except, I believe, for continental breakfast), so if you wanted a quiet night of in-room dining, you were out of luck.
I didn't mind that the public rooms and dining rooms felt a bit dated -- one sees this all over Bermuda and it's part of its charm -- but I just felt like a few things could use some tweaking. For example, the view from the Ocean Grill Restaurant was dramatic, but always marred by lots of smudges on the windows; ditto the massage room. Food was good and plentiful, but not quite top notch.
With so many hotels in Bermuda closing or turning into condos, I don't want to be too hard on Pompano. It has a kind of Bermuda ambience that may be difficult to find in the future, and the setting and swimming alone were enough to make me happy. I just hope that going forward the owners can do a little bit more to make the experience of staying here truly worth the not inexpensive price.
Also one word of warning: If you have back or walking problems, best to take a room close to the beach, as the constant walking up and down the hill, though good exercise, took its toll.
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